Apply Now    
Job ID:022727
Function:Sales
Position Type:Full Time
Travel Required:No
Location:Budapest, 06 HU
Relocation Provided:No
Remote Work:No

Eaton's Electrical Division has an opening for :

 

Customer Services & Inside Sales Representative (with French)

 

Location: Budapest, Hungary  

The primary function is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing. Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.

Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as and-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Resolves problems by applying established policies, procedures and tactics.

 

Essential Functions:

  • Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence. 

  • May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance.

  • Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements). 

  • Defines and ensures efficient processes in the ERP and Order Mgmt systems.

  • Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes.

 

Qualifications:

  • EDUCATION /EXPERIENCE

    • Bachelor’s degree (BS/BA) from an accredited institution

    • Fluent French

    • Strong English capabilities

    • 1-3 years of professional experience in customer services related roles (Administrative, Logistics, IT/Technical support or Pricing/accounting/finance)

    • Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM and a good command of Excel would be a strong advantage

       

  • TECHNICAL COMPETENCIES

    • Basic knowledge of Eaton’s and competitive products and services.

    • Proficient in creative problem solving, conflict resolution, and managing priorities.

    • Strong analytical skills required to enter, document and manage orders and customer issues.

       

  • BUSINESS COMPETENCIES

    • Strong Customer Service Skills.

    • Demonstrated ability to take ownership of an assignment and customer satisfaction.

    • Drive for results and collaborative style.

    • Excellent Communication and Interpersonal Skills (Written and Verbal).

    • Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.

    • Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).

    • Teamwork, networking and continuous learning skills.

    • Adapting and driving change and process improvements.

    • Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions.

       

  • TOOL COMPETENCIES

    • Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).

    • Commercial and Technical Support tasks require detailed knowledge and competency in Eaton proprietary tools and applications: ERP, CRM, Case Management, and other Eaton Tools

‚Äč 

 

What Eaton offers:

  • Permanent contract in fast growing global company

  • Challenging projects in dynamic collaborative team

  • Great promotional opportunities  – Eaton encourages internal promotion, whenever possible

  • Culture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day

  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

 

About Eaton:

Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.



Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.

At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers.

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Apply Now