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Job ID:025948
Position Type:Full Time
Travel Required:Yes, 25 % of the Time
Location:Mississauga, ON CA
Relocation Provided:No
Remote Work:No
Job Description
Eaton located in Mississauga is looking for a Warranty Coordinator.
Primary Function:
  • Directs the activities of the Field Service, Technical Services and Product Warranty functions for all Eaton Lighting product lines. Ensures that field related failures are resolved in a timely cost effective manner.
  • Oversees the evaluation of all defective material returned.
  • Conducts site visits to inspect, investigate root cause and diagnose failures to improve reliability and safety. Reviews technical drawings and connection wiring diagrams to complete comprehensive failure analysis reports.
  • Works closely with production engineers to improve quality, reliability and sustainability at the manufacturing abroad.
  • Negotiates and resolves labor and material claims with contractors, engineers and vendors.
  • Manages monthly budgets for warranty costs across Canada.
  • Additionally, will work with the Product Brand Managers to provide technical support to our agent network, customer
  • service group, factory service organization, and distribution channel.
    Essential Functions:
  • Provides guidelines to vendors regarding warranty, field complaints and rejected materials.
  • Provide technical support with outstanding customer service for our agent network, customer service group, factory sales organization, and our channel partners.
  • Completely autonomous position.
  • Based on conclusions of analysis, provides corrective action for elimination of future problems including but not limited to fixtures design changes or alternate methods for manufacturing.
  • Ensures that correct alternative is initiated to resolve customer complaints which may include; negotiations with customer on problems resolution, authorization of repair/replacement of product, and/or authorization of refund or credit to customer.
  • Ensures that accurate data base is maintained to track type and frequency of complaints in order to identify causes of failure and determine corrective action.
  • Resolves labor and material claims resulting from defective parts and incorrectly produced products supplied to the customer by negotiating with contractors, engineers, etc., on field modifications. Corrects problems in most cost effective manner, either by an outside source or company resources, in order to reduce warranty expenses and maintain customer satisfaction.
  • Inspects and determines distribution of materials returned by customers because of defects, over-ordering, incorrect
  • ordering or shipping damage.
  • Establish flow of customer orders to identify opportunities for using up slow moving inventory.
  • Directs the field service program which encompasses the servicing of defective products and analysis of the cause for failure.
  • Oversees the evaluation of all defective material returned and provides feedback to internal departments concerning failures for all facilities and product lines.
  • Establish action plans for reduction of slow moving / obsolete stock: work with Cooper managers in inventory review and disposition promote sales discount programs to agents and distributors
  • Establish effective reporting methodology by working with division counterparts to adopt best practices.
  • May participate in on site ad-hoc decisions / visits (req’d).
  • Manages the Canadian Warranty Budget

Basic Qualifications (Including Educational Requirements)
Basic Qualifications (including educational requirements):
  • A minimum of a College Diploma.
  • Must reside within a 80 km range from our facility in Mississauga
  • Eaton doesn’t provide sponsorship, only candidates that are legally allowed to work in Canada will be considered.
    Preferred Qualifications:
  • Technical product knowledge
  • Experience in the electrical industry
  • Strong aptitude for process controls
  • Customer Service experience
  • Ability to deal with multiple issues under severe time frames and circumstances
    Additional Information:
  • Travel requirements: Up to 25%
  • Office & warehouse environments
  • Ability to leverage internal resources to promote customer solutions
  • Strong interpersonal skills
  • Strong team player that actively contributes to the group’s success
  • Excellent written and oral communication skills in addition to strong organizational skills
  • Strong computer skills with Excel, Word, PowerPoint, Outlook, and the Internet
    Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs.
    Accessibility information may be found at:

Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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