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Job ID:026632
Function:Finance/Accounting
Position Type:Full Time
Travel Required:No
Location:Budapest, Eaton Enterprises Kft. HU
Relocation Provided:No
Remote Work:No
Job Description

Eaton's Corporate Division has an opening for a:

 

Dispute Resolution Specialist

 

Location:Budapest,Hungary

 

This open post is for an Experienced Dispute resolution specialist within the BSC Credit team based in Budapest.  The primary purpose is to provide expert assistance to the customer in relation to conciliations and investigations into unresolved (end) customer claims that are or will be impacting the aged debt or bad debt on trade accounts.  The candidate will be required to liaise with key stakeholders and end customers to handle complex investigations providing effective communication and recommendations on root cause mitigation.  

 

Essential Functions:

  • Support the standard claims management process driving reduction in the overall dispute value for the EMEA division through SAP and Get Paid platforms.

  • Ensure all queries are categorised accurately and documentation is gathered from end customers to support improvement of resolution lead team.

  • Provides guidance to internal customers in relation to handling claims/queries impacting aged debt showing sustained key performance improvements on past due values.

  • Build a strong network and relationship with key stakeholders such as Sales, customer service, in country specialist, plant finance teams and end customer base to support resolution of claims.

  • Implement improvements to the E2E dispute management process in conjunction with the operations in EMEA agreeing on joint SLA’s.

  • Develop & deploy end customer knowledge management database tracking key specifics on how customers manage claims and adapt this learning into the standard process.

  • Provide monthly root cause analytics on claims volumes and reasons that drive process re-engineering recommendations to reduce challenges or new claims throughout the full Order to Cash process.

  • Ensure all credit notes raised for claims are matched within SLA accurately.

  • Manage and facilitate monthly/weekly claims meetings with all key stakeholders driving clearance of claims ensuring all standard Cash flow KPI’s are met and exceeded.



Basic Qualifications (Including Educational Requirements)

Qualifications:

 

  • At least 3 years’ experience in a UK/European Dispute role

  • Fluent spoken and written English essential.

  • Other main European Language’s preferable.  

  • Track record in achieving and exceeding goals/targets essential

  • Strong understanding of the Order to cash process

  • Ability to negotiate effectively to drive resolutions.

  • Strong reconciliation and problem solving skills

  • Strong customer focus and service delivery

  • Ability to provide accurate data and proven experience in ability to influence recipients in relation to content

  • Intermediate to Advanced Excel skills required

  • Process Improvement experience, always looking for opportunities to refine the way we do things

  • Strong team player

  • Previous experience of SAP and Get Paid systems preferred

 

What Eaton offers:

 

  • Competitive compensation and benefits package (/you can list the benefits here/)

  • Permanent contract in fast growing global company

  • Challenging projects in dynamic collaborative team

  • Great promotional opportunities  – Eaton encourages internal promotion, whenever possible

  • Excellent working environment – safety and ethic is really important for us

  • Learning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

 

About Eaton:

 

Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.



Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com. At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers. Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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