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Job ID:032044
Function:Finance/Accounting
Position Type:Full Time
Travel Required:No
Location:Queretaro, QUE MX
Relocation Provided:No
Remote Work:No
Job Description
Provide single point of contact for commercial support to our distributors and sales engineers and interact frequently with
Eaton’s manufacturing plants and warehouses. Candidate should demonstrate the ability to manage multiple tasks. 1.
Fulfill order management related activities for distributors
2. Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as
well as team service level agreement)
3. Identify and implement process improvements
4. Maintain daily usage of the Customer 360 tool
5. Change notice management
6. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and
division wide performance expectations
7. Ability to handle high-pressure, fast-paced environment requiring diligence to detail
8. Proven analytical and critical thinking skills
9. Ability to constructively manage conflicts and discrepancies towards positive resolution
10. Prioritizing customer demand to assist with improved product flow
11. Work with finance team to resolve customer credit requests

Basic Qualifications (Including Educational Requirements)
Basic Qualifications:
- Four year degree from an accredited institution required
- Customer interaction experience
- Fully bilingual (English and Spanish)
Preferred Qualifications:
- Knowledge of CRM software and SAP
- Strong knowledge of Microsoft Office (word, excel, email, internet)
- Strong written and verbal communication skills
- Knowledge of Vista, VOTW and Mentor software
Position Criteria:
- Candidate must have excellent time management, organization, communication and computer skills
- Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
- Ability to prioritize multiple tasks
- Team player
- Strong professional presence

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com. At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
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